Shipping Methods: We ship mostly via USPS - Priority Mail. If you prefer another shipping company like DHL, FedEx or UPS just contact us and we would be more than happy to make those arrangements for you!

Shipping and Handling: As a rule, we charge a handling fee of minimum $1 to a maximum of $8 to cover the cost of the wrapping materials, depending on the size/type of order and time needed to handle the package. For US customers: the SHIPPING and HANDLING cost is calculated online (we receive real time quotes from the USPS website) and shown on your invoice, on the PREVIEW and CONFIRM ORDER page. By confirming your order, you agree to pay the shipping and handling price. For international customers: the amount shown online on your invoice is just an estimate; we will contact you by email to confirm the shipping price. The shipping and handling cost is never refunded.

FREE Shipping/Handling: For product purchases of over $150, the shipping and handling is FREE within the United States!!! All the products offered under "free shipping" will be shipped via USPS: Priority Mail and will require a signature. No exceptions.

Damaged Packages during Transit: Please open and check your products as soon as you receive the package. Due to the fragile nature of some of our products and to the abusive handling of some of the carriers, sometimes - very rarely, in fact - damage during transit happens. In this case, please call us immediately at 1-877-292-8607 or 1-209-323-2729 and save the box, packaging and damaged product so you can file a claim with the carrier within 5 business days. Unfortunately, only the receiver can file a damage complaint but we will do our best to assist you. For packages sent via USPS, here are the details for claiming a damage; this information can be found on the USPS website :

The United States Postal Service® is currently using a method of capturing customer complaints and eliminating the complaint card used at Post Office™ facilities. This new and expanded program will permit you to submit complaints in one of three ways:
1.Filing a complaint online by visiting the Contact us > E-mail us link on our web site (Please select the Topic, Sub-Topic and Comment Type that most closely relates to the complaint you have this will allow us to route your issue to the appropriate department or group.)
2.Calling 1-800-ASK-USPS (1-800-275-8777).
3.Speaking to the Station Manager or Postmaster at a local Post Office.

Shipping Time: Magic Senses is not responsible for transit times. Transit times are provided by the carrier, exclude weekends and holidays and may vary with package origin and destination particularly during peak season.

Order Processing Time: Orders are usually processed within 1-2 business days from the moment your payment is cleared. During peak season or holidays (like Valentine's, Mother's Day, Thanksgiving, Christmas, etc) orders are processed and sent out within 2-3 business days. Our office is closed on week-ends; all orders placed during week-ends are processed (in the order they were received) on Monday morning. Our office is also closed between December 23rd - January 3rd. All orders received during this period will be processed (in the order they were received) starting January 4th.
Note: If you order lotion, body wash, body butter or any other product that has the mention "handmade at the time of order", 1 extra business day will be added to the processing time to allow handcrafting.

Order Cancellation/Modification: You may cancel or modify your order by calling us at 1.877.292.8607 or 1.209.323.2729. Orders cannot be modified after having been shipped. Please, check with us the status of your order before proceeding any further. If you change your order, the invoice and shipping costs are adjusted accordingly; if you cancel the order, your money are refunded within 2 to 3 business days.

No Returns and No Exchanges: Please choose your products wisely because, due to the personal nature of our products, we cannot accept returns or exchanges. ALL SALES ARE FINAL! We could not possibly resell a product that has been returned to us; we cannot guarantee that the returned product was not used after it left our location.
In case Magic Senses makes a mistake concerning an order (like missing or wrong product), the problem will be corrected immediately, at our expense.
Shipping and handling costs are non-refundable for undelivered, unclaimed, refused packages, unhappy customers or any other circumstances unless we made an error.
No returns, refunds or exchanges will be given if the customer does not like the strength of fragrance, the fragrance itself, the design or the color of the product. The majority of our products are handmade and even though we do our best to keep the same excellent quality of fragrance, color and design,variations may occur.

Payment Methods: We accept checks, money order, PayPal and all major credit cards: Visa, Mastercard, American Express, Discover. You DO NOT need a PayPal account to pay through PayPal.
If you pay by check, the payment should be made within 10(ten) business days and the order is held until funds clear our bank. If a check is returned to us, the customer will be charged a $25 fee and no future orders will be shipped until the account is paid.
Our currency is USD therefore all payments must be made in USD.
Magic Senses reserves the right to refuse any transaction to any customer for no reason. We also reserve the right to change the payment methods without any notice.

Discount Coupon Codes: We are very happy to offer discount coupon codes from time to time. These coupons do not apply to Soap Subscriptions, Gift sets and gift baskets or any products that are already on sale at the time of order. Only one un-expired coupon per order is accepted.

Sales Tax: As an authorized seller in the State of California, we have to collect state sales tax from California residents (be it a buyer or shipping address).

Health Disclaimer: The products purchased from Magic Senses are not intended to diagnose, prevent, treat or cure any disease. Magic Senses or its employees will not be held liable for any claims arising out of the misuse of any of our products. Always keep all Magic Senses products out of reach of children and animals. Do not use on animals. Always test your products before using them on a regular basis. Keep away from eyes.
The information presented on this site is for educational purposes only and is not intended to replace advice from your physician or other health care professional or any information found on any product label or packaging. You should always consult with a qualified health care professional before using our products, especially if you have a skin disease, diabetes, allergies, are pregnant or are taking prescription medication. The information we offer comes either from general literature or from the feedback we receive from our customers.

Reviewed last on January 23, 2008. We would be very happy to answer any questions that you may have. You can find us by calling: 1-877-292-8607, 1-209-323-2729 or by sending us a message! Thank you for your interest in Magic Senses!